effective communication for and about individuals
you identify different styles and methods of communicating to meet the needs
and preferences of individuals and key people.
Different styles and methods of communication may include:
• language differences – needs a simpler vocabulary or interpreter
• hearing difficulties – stand in front of the person and use
a lower or higher tone
• visual impairment – you may need to stand at the appropriate
• learning difficulties – you may need to use more basic/easier
• dementia – you need to speak slower and repeat your words
• physical disability i.e. post-stroke – use a visual book
These need addressing individually and by using the appropriate key people
• family or friends
• social workers
Criteria – Communicate effectively on difficult, complex and sensitive
You need to show that,
1. you select, use and arrange the environment to facilitate
effective communication and aid understanding.
Whenever a sensitive or complex conversation is to take place it is important
to empathise with the person you are to talk with by trying to imagine what
you would feel like in that situation. The setting has to be ‘staged’
so that the person feels comfortable and not intimidated. We should:
• Use a private room where we will not be disturbed, the residents
own room or other familiar place.
• Have comfortable chairs facing each other, close enough to be heard
and seen by each other but not too close that we impose on them and enter
• Have refreshments available.
• Make sure the room temperature is correct and the chairs are not
placed in such a way that the sunshine is in either faces.